Shipping policy
Shipping Policy
Shipping overview
- Order cut-off time: 22:00 GMT
- Processing time: 1–2 business days (Mon–Fri)
- Delivery time: 5–8 business days (Mon–Fri)
- Total delivery time (order to doorstep): 6–10 business days
Below you will find an overview of shipping costs by destination, estimated delivery times, information about our shipping carriers, and details on order tracking.
Order processing
Orders placed before 22:00 GMT are processed and prepared for shipment within 1–2 business days.
Delivery times
Once processed, shipping takes approximately 5–8 business days. Please note that this is an estimate and may vary depending on your location and any potential customs inspections. The total time from placing your order to receiving your parcel is approximately 6–10 business days, including processing
Our products are packed and shipped directly by our carefully selected manufacturers in China. The stated delivery time of 6–10 business days already accounts for this international shipping route.
Shipping methods
We offer free standard shipping to the United Kingdom on all orders. No minimum spend is required. No additional shipping options are currently available.
All orders are shipped Delivered Duty Paid (DDP), which means all customs duties, import taxes, and VAT are already included in the price you see at checkout. You will never be charged any additional fees upon delivery.
Order tracking
Once your order has been dispatched, you will receive an email with a tracking link. This allows you to check the status of your delivery at any time and see when you can expect your parcel.
Returns
If you are not satisfied with your order, please contact us within 30 days of receiving your items at info@marysfashionboutique.com to initiate a return. Please do not send any items back before contacting our customer service team first, as we need to provide you with specific return instructions.
As our products are shipped directly from our manufacturers in China, returns are sent to our returns warehouse at the following address: 2nd Floor, Building #16, Jiewei Industrial Park, Pingxin North Road, Pinghu, Longgang, Shenzhen, China 518111
Please note that the cost of return shipping is the responsibility of the customer, unless the item is defective or incorrect.
Important notes
Please inspect your shipment immediately upon receipt for completeness and any damage. If your parcel is damaged or items are missing, please report this to our customer service team straight away so we can assist you promptly.
Contact
If you have any questions about shipping or our return policy, please contact us at: info@marysfashionboutique.com. We will do our best to respond as quickly as possible.
Company details
Trading name: Mary's Fashion Boutique
Company name: LG Commerce Group
Company number (KvK): 99890917
VAT Identification Number: NL869175427B01
Address: Deventerstraat 538, Apeldoorn, Gelderland, 7325XZ, Netherlands
Customer service: info@marysfashionboutique.com
Phone: +31 6 44 52 36 27
Customer service hours: Monday to Friday, 09:00 – 17:00 (GMT+0)
We aim to respond within 1 business day.
Warehouse and returns centre: 2nd Floor, Building #16, Jiewei Industrial Park, Pingxin North Road, Pinghu, Longgang, Shenzhen, China 518111